GDPR Compliance

The app used for assuring the GDPR,  LGPD,  CCPA-CPRA,  VCDPA,  CPA,  CTDPA,  APPI,  PIPEDA compliance of this site, collects your IP and the email address in order to process the data. For more check Privacy Policy & Terms of Service

Data Rectification

You can use the link below to update your account data if it is not accurate.

Data Portability

You can use the links below to download all the data we store and use for a better experience in our store.

Access to Personal Data

You can use the link below to request a report which will contain all personal information that we store for you.

Right to be Forgotten

Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.

SHIPPING & HANDLING

WHAT SHIPPING OPTIONS DO YOU OFFER?

Chillo foods operates using USPS or UPS to ship out all packages, depending on which service you choose at the time of check out.

HOW MUCH DOES SHIPPING COST?

Our precise shipping calculation system makes sure to show our customers the most affordable shipping rates available. Usually for a pack of 4 cans the shipping cost is between $6.70 to $9.00 depending where it's being shipped.

Please keep in mind that we send packages out of California - delivery rates may vary for your state!

HOW LONG WILL IT TAKE MY ORDER TO ARRIVE?

It typically takes about 1-3 business days to process your order and 2-5 business days for our orders to get to our customers.

West coast customers will receive their orders in about 2-3 business days, whereas east eastcoast customers will receive their order in 3-5 business days. Our orders are shipped out from our Kitchen in Los Angeles, CA.

Orders are processed and shipped on business days only (Monday - Friday, excluding holidays). Orders placed on holidays or weekend days will be processed the following business day. Orders placed by 2:00 PM PST will be shipped out of our warehouse within 1-3 business days.

CAN I TRACK MY PACKAGE?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to dispatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

I INPUT THE WRONG ADDRESS!

Please contact us within 3 hours to change your address and we will be glad to do it for you!

We will do our best to catch your order before our team processes and ships it out! Please note that once your order has shipped, we are unable to make changes to it and it is your responsibility to collect your order at the shipping address that was provided.

If the package is returned to Chillo Foods due to an incorrect shipping address, we will refund you only on the merchandise. Initial shipping cost will not be refunded.

I CAN’T FIND MY PACKAGE!

All orders will be shipped to the address provided by the customer upon placing your order. We are not responsible for missing/incorrect shipping information.

If your package is lost, stolen, missing from your delivery address, please follow the links below to submit a missing mail search.

For orders made choosing USPS as your shipping option:

https://www.usps.com/help/missing-mail.htm

For orders made choosing UPS as your shipping option:

https://www.ups.com/us/en/support/file-a-claim.page

If a package is returned to Chillo Foods LLC due to an incorrect shipping address, we will refund you only on the merchandise. Initial shipping cost will not be refunded.

ORDERS

I NEED TO CHANGE MY ORDER!

Unfortunately we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

CAN I CANCEL MY ORDER?

Hurry! Our cancellation window is currently 3 hours from the time your order was placed.

This is due to the fact that orders are being processed and shipped as soon as possible. Please email Info@chillofoods.com to make changes to your order and we’ll do our best!

CAN I RETURN OR EXCHANGE MY ORDER?

We do not accept returns or exchanges. Food products cannot be returned once it leaves our facility unless there is an issue with your order.

If you are not 100% satisfied with your product please reach out to us at info@ChilloFoods.com and we’ll try our best to make it right.

COMPANY & PRODUCTS

WHERE ARE CHILLO FOOD PRODUCTS MADE?

Our Headquarters is located in Los Angeles, California where all products are made in a FDA Registered Food Facility.

DO YOU OFFER PRODUCTS IN WHOLESALE?

Yes, we have a wholesale price sheet for retailers. For inquiries, please contact Info@ChilloFoods.com and ask about our wholesale program.

WHICH PRODUCTS ARE VEGAN?

Our California Pistachios and Persian pistachios are the only vegan products available at the moment. More on the way for sure!